Welcome to Feelin Travels! These Terms and Conditions (“Terms”) outline the rules and regulations for the use of our website and the purchase of our services. By accessing this website and using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website and services.
1. Introduction
Feelin Travels provides travel experiences in Colombia, including Corporate Team-Building and Incentive Trips, Adventure and Wellness experiences, and Authentic Travel opportunities for international travelers. These Terms govern all aspects of the use of our website and the purchase of our services.
2. Booking and Payment
• Booking Confirmation: A booking is confirmed when you receive a written confirmation from Feelin Travels, and we have received the required deposit or full payment.
• Payment Terms: Payment schedules will vary depending on the specific travel experience. You will be informed of the payment terms at the time of booking. Payments must be made in accordance with the agreed-upon schedule.
• Cancellation Policy: If you wish to cancel your trip, you must inform us in writing. Our cancellation policy varies by service and will be communicated at the time of booking. Refunds, if applicable, will be processed in accordance with the cancellation policy provided at the time of booking.
• Pricing: All prices for travel experiences are listed on our website or provided upon inquiry. Prices are subject to change based on availability, exchange rates, and other external factors. However, once a booking is confirmed, the agreed price is fixed.
3. Changes and Cancellations by Feelin Travels
• Changes to Itinerary: Feelin Travels reserves the right to make changes to itineraries due to unforeseen circumstances such as weather conditions, availability, or local issues. We will notify you of any changes as soon as possible.
• Cancellation by Feelin Travels: In the unlikely event that we must cancel your trip, you will receive a full refund of any payments made to us. However, Feelin Travels is not responsible for additional costs incurred by you, such as flights or travel insurance.
4. Responsibilities of Feelin Travels
• Travel Services: Feelin Travels is responsible for providing the travel services as described in your booking confirmation. We will do our best to ensure a smooth and enjoyable experience. However, Feelin Travels acts as an intermediary for local guides, accommodations, and transport providers, and we cannot be held liable for their actions.
• Travel Insurance: Feelin Travels strongly recommends that you obtain comprehensive travel insurance before embarking on any trip. This should cover personal injury, medical expenses, loss or damage to personal property, and cancellation due to unforeseen circumstances.
5. Client Responsibilities
• Travel Documentation: It is your responsibility to ensure that you have all necessary travel documents, including passports, visas, and vaccinations. Feelin Travels is not responsible for any issues related to the lack of appropriate documentation.
• Health and Fitness: It is your responsibility to ensure that you are in good health and fit for the activities planned as part of the travel experience. Some activities may require a certain level of physical fitness, and it is important to inform Feelin Travels of any health concerns before booking.
• Conduct: You are expected to conduct yourself in a respectful and appropriate manner throughout the trip. Feelin Travels reserves the right to remove any participant from the trip who behaves in a disruptive or harmful manner.
6. Liability
• Limitations of Liability: Feelin Travels cannot be held liable for any loss, injury, damage, or delay resulting from factors beyond our control, including but not limited to natural disasters, strikes, civil disturbances, or accidents. We are also not liable for any costs arising from missed flights or other travel arrangements not directly provided by Feelin Travels.
• Third-Party Services: Feelin Travels acts as an intermediary for local service providers (e.g., guides, hotels, transportation providers). While we make every effort to ensure the quality of these services, we cannot guarantee their performance and are not responsible for any actions or omissions of these third parties.
7. Intellectual Property
• Website Content: All content on the Feelin Travels website, including text, images, logos, and other materials, is the intellectual property of Feelin Travels unless otherwise stated. You may not reproduce, distribute, or use any content without prior written permission.
• Trademarks: The Feelin Travels name and logo are trademarks of Feelin Travels. You may not use these trademarks without our express written consent.
8. Data Protection and Privacy
Your privacy is important to us. Our Privacy Policy outlines how we collect, store, and use your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR). By using our website and services, you consent to our use of your data as described in our Privacy Policy. Please refer to our Privacy Policy for more information.
9. Governing Law and Dispute Resolution
• Governing Law: These Terms and Conditions are governed by the laws of Colombia. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts in Medellín, Colombia.
• Dispute Resolution: If a dispute arises, we encourage you to contact us directly at feelinlocalexperience@gmail.com to resolve the matter amicably. If the dispute cannot be resolved through negotiation, it may be referred to mediation or arbitration as appropriate.
10. Changes to Terms and Conditions
Feelin Travels reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly. We encourage you to review these Terms periodically to stay informed of any changes.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
• Email: feelinlocalexperience@gmail.com
• Address: Cra 32d #9-17, El Poblado, Medellín, Colombia
By using our website and booking our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Feelin Travels for your travel experiences in Colombia!