Last updated: September 12, 2024
At Feelin Travels, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, store, use, and share your personal information in compliance with the General Data Protection Regulation (GDPR). It also explains your rights and how you can exercise them. By using our website and services, you consent to the practices described in this policy.
1. Data Collection
We collect personal data when you interact with our website or services, including but not limited to:
• Personal Identification Information: Name, email address, phone number, and postal address when you book travel experiences or contact us.
• Booking Information: Travel preferences, itinerary details, and any information necessary to provide our travel services.
• Payment Information: Financial data such as credit or debit card information, collected through secure third-party payment providers.
• Technical Information: IP address, browser type, and usage data collected through cookies or similar technologies.
• Other Information: Any information you provide in communication with us or through feedback forms.
2. How We Use Your Data
We collect and process your data for the following purposes:
• Providing Services: To manage your bookings, plan travel itineraries, and offer personalized travel experiences in Colombia.
• Communication: To send booking confirmations, updates, and respond to inquiries.
• Marketing: With your consent, we may send promotional emails about new offers and services. You can opt out at any time.
• Improvement of Services: To analyze user behavior and improve our website, offerings, and customer experience.
• Compliance: To comply with legal obligations, such as tax reporting or fraud prevention.
3. Data Sharing
We value your privacy and will never sell your data to third parties. However, we may share your information under the following circumstances:
• Service Providers: We may share your data with third-party providers (e.g., hotels, tour guides, transport services) to fulfill your travel experience.
• Payment Processors: We work with secure third-party payment processors to handle transactions.
• Legal Requirements: We may disclose your information if required by law or in response to legal requests (e.g., court orders, subpoenas).
• Business Transfers: If Feelin Travels undergoes a business transition such as a merger or sale, your personal data may be transferred as part of the transaction.
4. Data Storage and Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction, including:
• Encryption: All sensitive data, such as payment information, is encrypted using industry-standard encryption protocols.
• Access Control: Only authorized personnel can access your data based on a need-to-know basis.
• Data Retention: We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
5. Your Rights
Under GDPR, you have several rights concerning your personal data:
• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You may request the deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we restrict how we process your data.
• Right to Data Portability: You have the right to request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing or other legitimate interests.
• Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time.
To exercise any of these rights, please contact us at feelinlocalexperience@gmail.com. We will respond to your request within one month, as required by GDPR.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyze website usage. For more information about how we use cookies, please refer to our Cookie Policy.
7. International Transfers
Since Feelin Travels operates in Colombia, your personal data may be transferred and processed outside the European Economic Area (EEA). We ensure that such transfers are compliant with GDPR and that adequate safeguards are in place, such as standard contractual clauses.
8. Third-Party Links
Our website may contain links to third-party websites. Feelin Travels is not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
• Email: feelinlocalexperience@gmail.com
• Address: Cra 32d #9-17, El Poblado, Medellín, Colombia
Thank you for trusting Feelin Travels with your personal data. We are committed to protecting your privacy and ensuring that your data is handled with care.