At Feelin Travels, we strive to provide exceptional travel experiences in Colombia for our valued customers. We understand that sometimes plans may change or issues may arise, so we’ve created this Refunds and Returns Policy to ensure transparency and fairness for all parties involved. Please read the following carefully to understand our processes, conditions, and timeframes.
1. General Refund and Return Policy
Our travel experiences are personalized and tailored to meet the specific needs of our clients. As such, we apply the following policies for refunds and returns:
• Cancellation Refunds: We offer refunds for cancellations, but they are subject to the terms outlined in our Cancellation and Refund Conditions (see section 3).
• Experience Modifications: We understand that unexpected changes may occur, and we will work with you to modify your itinerary whenever possible. However, some changes may incur additional fees depending on the nature and timing of the request.
• Non-Refundable Products: Some experiences may be non-refundable or have limited refund availability, particularly for high-demand or seasonal travel events. These terms will be communicated at the time of booking.
2. How to Initiate a Refund or Return
To initiate a refund or request a change to your travel itinerary, please follow these steps:
1. Contact Us: Send an email to feelinlocalexperience@gmail.com with the subject line “Refund Request” or “Booking Modification.” Please include your full name, booking reference number, and details of your request in the email body.
2. Confirmation: Once we receive your request, our customer support team will review your case and confirm receipt within 48 hours. We will provide information on any next steps, including documentation or additional details we may need.
3. Resolution: After reviewing your request, we will notify you of the status of your refund or modification. If eligible, we will provide information on the refund process or work with you to make the necessary changes to your travel plans.
3. Cancellation and Refund Conditions
The conditions for refunds depend on the timing and nature of your cancellation:
• More than 30 Days Before Departure: If you cancel more than 30 days before your scheduled experience, you are eligible for a refund minus a 10% administrative fee to cover processing costs.
• 15-30 Days Before Departure: For cancellations made between 15 and 30 days prior to the trip, a 50% refund of the total booking amount will be issued, excluding non-refundable components (such as third-party provider fees).
• Less than 15 Days Before Departure: Cancellations made within 15 days of the experience are not eligible for a refund, as we have already confirmed arrangements with service providers.
• Non-Refundable Deposits: Some bookings may require a non-refundable deposit due to third-party contracts, especially during high-demand or peak seasons. This will be communicated at the time of booking.
• Force Majeure: In cases of unexpected events such as natural disasters, political instability, or other external factors beyond our control, Feelin Travels will work with you to reschedule or refund your trip, depending on the specific circumstances.
4. Fees and Costs Involved
• Administrative Fees: A 10% administrative fee will be applied to refunds processed more than 30 days before the departure date.
• Non-Refundable Components: Certain portions of your booking (such as third-party provider fees for accommodations, transport, or activities) may be non-refundable. This will be communicated during the booking process.
• Modifications Fees: If you request changes to your itinerary, additional fees may apply based on the timing and nature of the modification. We will inform you of any costs before proceeding with changes.
5. Refund Processing Timeframes
Once your refund request is approved, please allow the following timeframes for the processing of your refund:
• Refund Approval: 5-7 business days from the date of approval.
• Refund to Original Payment Method: 7-10 business days for the amount to appear in your bank or credit card statement, depending on your payment provider.
We will notify you via email once your refund has been processed.
6. Customer Support and Assistance
We are here to help you throughout the refund or return process. If you have any questions or need assistance, please feel free to contact us:
• Email: feelinlocalexperience@gmail.com
• Business Address: Cra 32d #9-17, El Poblado, Medellín, Colombia
7. Exceptions to the Policy
Some products and services may be subject to special terms and conditions. This includes:
• Special Promotions or Discounts: Travel experiences booked through special promotions or discounts may have different cancellation and refund terms. These will be clearly outlined in the promotional materials.
• Seasonal or High-Demand Experiences: Certain travel packages, especially those during peak seasons, may have non-refundable components or stricter cancellation policies. These will be communicated during the booking process.
8. Changes to the Refunds and Returns Policy
Feelin Travels reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on our website, and the “Effective Date” will be updated accordingly. We recommend reviewing this policy periodically to stay informed of any updates.
9. Final Notes
We aim to ensure a seamless and enjoyable experience with Feelin Travels. While we strive to be flexible and accommodating, we must also maintain fairness for both our clients and our business. We encourage you to contact us with any concerns or questions before booking to ensure you fully understand the terms of our Refunds and Returns Policy.
Thank you for choosing Feelin Travels! We look forward to providing you with unforgettable travel experiences in Colombia.